{"id":318,"date":"2021-12-17T19:01:48","date_gmt":"2021-12-17T10:01:48","guid":{"rendered":"https:\/\/goofy-inc.com\/blog\/?p=318"},"modified":"2022-07-21T14:34:41","modified_gmt":"2022-07-21T05:34:41","slug":"crm-point","status":"publish","type":"post","link":"https:\/\/goofy-inc.com\/blog\/crm-point\/","title":{"rendered":"CRM\u3067\u884c\u3046\u3079\u304d\u65bd\u7b56\u3068\u306f\uff1f\u6210\u679c\u3092\u51fa\u3059CRM\u6d3b\u7528\u306e\u30dd\u30a4\u30f3\u30c8"},"content":{"rendered":"<p><span style=\"font-weight: 400;\"><img class=\"alignnone size-full wp-image-320\" style=\"font-size: 16px;\" src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1.png\" alt=\"\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1.png 2560w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-300x169.png 300w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-1024x576.png 1024w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-768x432.png 768w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-1536x864.png 1536w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-2048x1152.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/>\u8fd1\u5e74\u3001\u591a\u304f\u306e\u4f01\u696d\u306e\u9593\u3067\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u306e\u8003\u3048\u65b9\u304c\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u8cfc\u8cb7\u884c\u52d5\u304c\u5909\u5316\u3057\u305f\u3053\u3068\u3067BtoB\u3092\u4e2d\u5fc3\u306b\u6cd5\u4eba\u55b6\u696d\u306e\u3042\u308a\u65b9\u304c\u5909\u308f\u308a\u3064\u3064\u3042\u308a\u3001CRM\u306e\u5c0e\u5165\u306f\u624b\u6cd5\u306e1\u3064\u3068\u3044\u3048\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u56de\u306f<span class=\"ymarker-s\">CRM\u3092\u5c0e\u5165\u3082\u3057\u304f\u306f\u691c\u8a0e\u3057\u3066\u3044\u308b\u4f01\u696d\u306e\u62c5\u5f53\u8005\u306b\u5411\u3051\u3066\u3001\u65bd\u7b56\u3092\u6210\u529f\u3055\u305b\u308b\u30dd\u30a4\u30f3\u30c8\u306a\u3069\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/span><\/span><\/p>\n<p>&nbsp;<\/p>\n<div id=\"toc_container\" class=\"no_bullets\"><p class=\"toc_title\">\u76ee\u6b21<\/p><ul class=\"toc_list\"><li><a href=\"#CRM\"><span class=\"toc_number toc_depth_1\">1<\/span> CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u3068\u306f\uff1f\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb<\/a><ul><li><a href=\"#CRM-2\"><span class=\"toc_number toc_depth_2\">1.1<\/span> CRM\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/a><\/li><\/ul><\/li><li><a href=\"#CRM-3\"><span class=\"toc_number toc_depth_1\">2<\/span> \u306a\u305c\u4eca\u3001CRM\u65bd\u7b56\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u308b\u306e\u304b\uff1f<\/a><\/li><li><a href=\"#CRM-4\"><span class=\"toc_number toc_depth_1\">3<\/span> CRM\u65bd\u7b56\u306e\u65b9\u6cd5\u3092\u89e3\u8aac\u3002\u3069\u3093\u306a\u9867\u5ba2\u306b\u30e1\u30ea\u30c3\u30c8\u304c\uff1f<\/a><ul><li><a href=\"#i\"><span class=\"toc_number toc_depth_2\">3.1<\/span> \u30ea\u30de\u30a4\u30f3\u30c9\u30e1\u30fc\u30eb<\/a><\/li><li><a href=\"#i-2\"><span class=\"toc_number toc_depth_2\">3.2<\/span> \u8cfc\u5165\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30e1\u30fc\u30eb<\/a><\/li><li><a href=\"#i-3\"><span class=\"toc_number toc_depth_2\">3.3<\/span> \u30b9\u30c6\u30c3\u30d7\u30e1\u30fc\u30eb<\/a><\/li><li><a href=\"#i-4\"><span class=\"toc_number toc_depth_2\">3.4<\/span> \u30ec\u30b3\u30e1\u30f3\u30c9\u30e1\u30fc\u30eb<\/a><\/li><\/ul><\/li><li><a href=\"#CRM-5\"><span class=\"toc_number toc_depth_1\">4<\/span> \u4f01\u696d\u304cCRM\u65bd\u7b56\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u3059\u3079\u304d\u3053\u3068<\/a><ul><li><a href=\"#i-5\"><span class=\"toc_number toc_depth_2\">4.1<\/span> \u9867\u5ba2\u5206\u6790<\/a><\/li><li><a href=\"#KPI\"><span class=\"toc_number toc_depth_2\">4.2<\/span> \u76ee\u7684\u3068KPI\u306e\u8a2d\u5b9a<\/a><\/li><li><a href=\"#i-6\"><span class=\"toc_number toc_depth_2\">4.3<\/span> \u793e\u5185\u4f53\u5236\u306e\u69cb\u7bc9<\/a><\/li><\/ul><\/li><li><a href=\"#CRM-6\"><span class=\"toc_number toc_depth_1\">5<\/span> CRM\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046<\/a><\/li><li><a href=\"#CRM-7\"><span class=\"toc_number toc_depth_1\">6<\/span> CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u65bd\u7b56\u3092<\/a><\/li><\/ul><\/div>\n<h2><span id=\"CRM\"><b>CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u3068\u306f\uff1f\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb<\/b><\/span><\/h2>\n<p><img class=\"alignnone size-full wp-image-597\" src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/2-2.png\" alt=\"CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff09\u3068\u306f\uff1f\u5c0e\u5165\u306e\u30e1\u30ea\u30c3\u30c8\u3092\u7d39\u4ecb\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/2-2.png 2560w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/2-2-300x169.png 300w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/2-2-1024x576.png 1024w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/2-2-768x432.png 768w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/2-2-1536x864.png 1536w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/2-2-2048x1152.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"graybox\">\n<p><span style=\"font-weight: 400;\">\uff5e\u3053\u306e\u898b\u51fa\u3057\u306e\u307e\u3068\u3081\uff5e<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">CRM\u306f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u3067\u53ce\u76ca\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u308b\u3053\u3068\u304c\u76ee\u7684<\/span><\/li>\n<li><span style=\"font-weight: 400;\">CRM\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3084\u9867\u5ba2\u60c5\u5831\u306e\u4e00\u5143\u7ba1\u7406\u304c\u5b9f\u73fe\u3067\u304d\u308b<\/span><\/li>\n<\/ul>\n<\/div>\n<p><span style=\"font-weight: 400;\">CRM\u306f\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u3092\u8868\u3059<span class=\"ymarker-s\">\u300cCustomer Relationship Management\u300d\u306e\u982d\u6587\u5b57\u3092\u3068\u3063\u305f\u8a00\u8449\u3067\u3059\u3002<\/span><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e00\u822c\u7684\u306b\u306f\u4e0a\u8a18\u306e\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306e\u307b\u304b\u306b\u3001\u7ba1\u7406\u30c4\u30fc\u30eb\u3067\u3042\u308b\u300cCRM\u30b7\u30b9\u30c6\u30e0\u300d\u3092\u6307\u3059\u5834\u5408\u3082\u3042\u308a\u307e\u3059\uff08\u672c\u8a18\u4e8b\u3067\u306f\u7ba1\u7406\u30c4\u30fc\u30eb\u306b\u95a2\u3057\u3066\u306fCRM\u30b7\u30b9\u30c6\u30e0\u3068\u8a18\u8f09\uff09\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><span style=\"font-weight: 400;\">CRM\u306e\u76ee\u7684\u306f\u3001<\/span><span class=\"ymarker-s\"><b>\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3066\u9577\u671f\u7684\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u3092\u6700\u5927\u5316\u3059\u308b\u3053\u3068\u3067\u53ce\u76ca\u306e\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u308b\u3053\u3068<\/b><\/span><span style=\"font-weight: 400;\">\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u898b\u8fbc\u307f\u9867\u5ba2\u3078\u306e\u55b6\u696d\u652f\u63f4\u3084\u65e2\u5b58\u9867\u5ba2\u3078\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u696d\u52d9\u306e\u4e00\u7a2e\u3067\u3001CRM\u30b7\u30b9\u30c6\u30e0\u3092\u7528\u3044\u305f\u9867\u5ba2\u60c5\u5831\u3001\u30b9\u30c6\u30fc\u30bf\u30b9\u3001\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u306e\u7ba1\u7406\u3084\u30e1\u30fc\u30eb\u914d\u4fe1\u3092\u5b9f\u65bd\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5834\u5408\u306f\u3001\u554f\u3044\u5408\u308f\u305b\u30b9\u30c6\u30fc\u30bf\u30b9\u7ba1\u7406\u3084FAQ\u30fb\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u306e\u4f5c\u6210\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"CRM-2\"><b>CRM\u3092\u5c0e\u5165\u3059\u308b\u30e1\u30ea\u30c3\u30c8<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306e\u55b6\u696d\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306bCRM\u306e\u6982\u5ff5\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001<\/span><span class=\"ymarker-s\"><b>\u9867\u5ba2\u6e80\u8db3\u5ea6\u5411\u4e0a<\/b><\/span><span style=\"font-weight: 400;\">\u4ee5\u5916\u306b\u3082\u69d8\u3005\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u898b\u8fbc\u307e\u308c\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3055\u3089\u306bCRM\u30b7\u30b9\u30c6\u30e0\u3092\u5c0e\u5165\u3059\u308b\u3053\u3068\u3067\u3001<\/span><span class=\"ymarker-s\"><b>\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406<\/b><\/span><span style=\"font-weight: 400;\">\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u9867\u5ba2\u306e\u884c\u52d5\u306b\u57fa\u3065\u3044\u305f\u55b6\u696d\u3084\u96fb\u8a71\u5bfe\u5fdc\u304c\u5b9f\u65bd\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><a href=\"https:\/\/goofy-inc.com\/blog\/compare-sfa\/\">\u4eca\u6d41\u884c\u308a\u306eCRM10\u9078\u3092\u5fb9\u5e95\u6bd4\u8f03\u30102021\u5e74\u6700\u65b0\u7248\u3011<\/a><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"CRM-3\"><b>\u306a\u305c\u4eca\u3001CRM\u65bd\u7b56\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u308b\u306e\u304b\uff1f<\/b><\/span><\/h2>\n<p><img class=\"alignnone size-full wp-image-323\" src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/4-1.png\" alt=\"\u306a\u305c\u4eca\u3001CRM\u65bd\u7b56\u304c\u91cd\u8996\u3055\u308c\u3066\u3044\u308b\u306e\u304b\uff1f\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/4-1.png 2560w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/4-1-300x169.png 300w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/4-1-1024x576.png 1024w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/4-1-768x432.png 768w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/4-1-1536x864.png 1536w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/4-1-2048x1152.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"graybox\">\n<p><span style=\"font-weight: 400;\">\uff5e\u3053\u306e\u898b\u51fa\u3057\u306e\u307e\u3068\u3081\uff5e<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u5e83\u544a\u306f\u7af6\u5408\u306e\u5897\u52a0\u306b\u3088\u3063\u3066\u3001\u5e83\u544a\u52b9\u679c\u304c\u982d\u6253\u3061\u306b\u306a\u308b\u30b1\u30fc\u30b9\u304c\u5897\u3048\u3066\u3044\u308b<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\uff08LTV\uff09\u306e\u5fc5\u8981\u6027\u304c\u9ad8\u307e\u3063\u3066\u3044\u308b<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u4e0a\u3052\u308b\u306b\u306f\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u5fc5\u8981<\/span><\/li>\n<\/ul>\n<\/div>\n<p><span style=\"font-weight: 400;\">BtoB\u4f01\u696d\u3092\u306f\u3058\u3081\u591a\u304f\u306e\u4f01\u696d\u306f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u5e83\u544a\u3084\u30de\u30b9\u5e83\u544a\u3092\u51fa\u7a3f\u3057\u3066\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u62e1\u8ca9\u306b\u52aa\u3081\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7279\u306b\u30ea\u30b9\u30c6\u30a3\u30f3\u30b0\u5e83\u544a\u306a\u3069\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u5e83\u544a\u306f\u3001\u51fa\u7a3f\u7d50\u679c\u306e\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u6700\u9069\u5316\u3092\u76ee\u6307\u3057\u3066\u904b\u7528\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u3057\u304b\u3057\u3001\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u5e83\u544a\u3067\u3082\u7af6\u5408\u304c\u5897\u3048\u305f\u6628\u4eca\u3001<\/span><span class=\"ymarker-s\"><b>\u6700\u9069\u5316\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u3067\u30bf\u30fc\u30b2\u30c3\u30c8\u5c64\u304c\u72ed\u307e\u308a\u3001\u6642\u9593\u306e\u7d4c\u904e\u3068\u3068\u3082\u306b\u5e83\u544a\u52b9\u679c\u304c\u982d\u6253\u3061\u306b\u306a\u308b\u30b1\u30fc\u30b9\u3082\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u306f\u7d99\u7d9a\u7684\u306b\u58f2\u308a\u4e0a\u3052\u3092\u4e0a\u3052\u308b\u305f\u3081\u306b\u3001\u5e83\u544a\u306b\u3088\u308b\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u3068\u4e26\u884c\u3057\u3066\u3001\u9577\u671f\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u306b\u3088\u308b<\/span><span class=\"ymarker-s\"><b>\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\uff08LTV\uff09\u306e\u5411\u4e0a\u3082\u610f\u8b58\u3059\u308b\u5fc5\u8981\u304c\u751f\u3058\u3066\u3044\u307e\u3059\u3002<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\u306fLifetime Value\u3092\u8868\u3057\u3001\u4f01\u696d\u304c\u9867\u5ba2\u304b\u3089\u5f97\u3089\u308c\u308b\u5229\u76ca\u306e\u5408\u8a08\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u65b0\u898f\u9867\u5ba2\u3092\u7372\u5f97\u3059\u308b\u3088\u308a\u3082<\/span><span class=\"ymarker-s\"><b>\u65e2\u5b58\u9867\u5ba2\u3092\u7dad\u6301\u3059\u308b\u65b9\u304c\u3001\u30b3\u30b9\u30c8\u304c\u304b\u304b\u3089\u306a\u3044<\/b><\/span><span style=\"font-weight: 400;\">\u3068\u3044\u308f\u308c\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u5206\u91ce\u3092\u4e2d\u5fc3\u306b\u6ce8\u76ee\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\u3092\u5411\u4e0a\u3055\u305b\u308b\u306b\u306f\u30011\u5ea6\u6210\u7d04\u3057\u305f\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5fc5\u8981\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u7279\u306bBtoB\u306eSaaS\u7cfb\u5546\u6750\u306e\u5834\u5408\u3001\u5358\u306a\u308b\u554f\u3044\u5408\u308f\u305b\u30fb\u30af\u30ec\u30fc\u30e0\u7a93\u53e3\u3067\u306f\u306a\u304f\u3001<\/span><span class=\"ymarker-s\"><b>\u9867\u5ba2\u306e\u72b6\u6cc1\u306b\u6cbf\u3063\u305f\u30b3\u30f3\u30b5\u30eb\u30c6\u30a3\u30f3\u30b0\u30fb\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u306b\u3064\u306a\u3052\u308b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/b><\/span><span style=\"font-weight: 400;\">\u307e\u3067\u884c\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e0a\u8a18\u306e\u624b\u6cd5\u3082CRM\u65bd\u7b56\u306e\u4e00\u90e8\u3068\u3055\u308c\u3001\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3058\u305f\u30d5\u30a9\u30ed\u30fc\u304c\u3067\u304d\u308b\u305f\u3081\u9867\u5ba2\u306e\u5b9a\u7740\u306b\u3064\u306a\u304c\u3063\u3066\u3044\u308b\u4f01\u696d\u3082\u5897\u3048\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"CRM-4\"><b>CRM\u65bd\u7b56\u306e\u65b9\u6cd5\u3092\u89e3\u8aac\u3002\u3069\u3093\u306a\u9867\u5ba2\u306b\u30e1\u30ea\u30c3\u30c8\u304c\uff1f<\/b><\/span><\/h2>\n<p><img class=\"alignnone size-full wp-image-321\" src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/2-1.png\" alt=\"CRM\u65bd\u7b56\u306e\u65b9\u6cd5\u3092\u89e3\u8aac\u3002\u3069\u3093\u306a\u9867\u5ba2\u306b\u30e1\u30ea\u30c3\u30c8\u304c\uff1f\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/2-1.png 2560w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/2-1-300x169.png 300w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/2-1-1024x576.png 1024w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/2-1-768x432.png 768w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/2-1-1536x864.png 1536w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/2-1-2048x1152.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"graybox\">\n<p><span style=\"font-weight: 400;\">\uff5e\u3053\u306e\u898b\u51fa\u3057\u306e\u307e\u3068\u3081\uff5e<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9577\u671f\u7684\u306a\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u306e\u305f\u3081\u306b\u884c\u308f\u308c\u308bCRM\u65bd\u7b56\u3067\u306f\u3001\u4ee5\u4e0b\u306e\u7a2e\u985e\u306e\u30e1\u30fc\u30eb\u914d\u4fe1\u304c\u6d3b\u7528\u3055\u308c\u308b\u3002<\/span><\/p>\n<\/div>\n<ul>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">\u30ea\u30de\u30a4\u30f3\u30c9\u30e1\u30fc\u30eb<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">\u8cfc\u5165\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30e1\u30fc\u30eb<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">\u30b9\u30c6\u30c3\u30d7\u30e1\u30fc\u30eb<\/span><\/li>\n<li style=\"text-align: left;\"><span style=\"font-weight: 400;\">\u30ec\u30b3\u30e1\u30f3\u30c9\u30e1\u30fc\u30eb<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">CRM\u65bd\u7b56\u306e\u306a\u304b\u3067\u4ee3\u8868\u7684\u306a\u3082\u306e\u304c\u30e1\u30fc\u30eb\u914d\u4fe1\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306b\u914d\u4fe1\u3059\u308b\u30e1\u30fc\u30eb\u306b\u306f\u3044\u304f\u3064\u304b\u7a2e\u985e\u304c\u3042\u308a\u3001\u9867\u5ba2\u306e\u72b6\u6cc1\u3084\u4f01\u696d\u5074\u306e\u76ee\u7684\u3054\u3068\u306b\u9069\u5207\u306a\u30e1\u30fc\u30eb\u3092\u9078\u629e\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4e0a\u8a18\u306e\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\u3092\u9ad8\u3081\u308b\u305f\u3081\u306eCRM\u65bd\u7b56\u3067\u306f\u3001\u3069\u306e\u3088\u3046\u306a\u30e1\u30fc\u30eb\u3092\u9001\u308b\u3079\u304d\u3067\u3057\u3087\u3046\u304b\u3002\u4eca\u56de\u306f\u30e1\u30fc\u30eb\u306e\u7a2e\u985e\u30924\u3064\u307b\u3069\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"i\"><b>\u30ea\u30de\u30a4\u30f3\u30c9\u30e1\u30fc\u30eb<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u6bd4\u8f03\u691c\u8a0e\u6bb5\u968e\u306e\u9867\u5ba2\u306b\u5bfe\u3057\u3001\u81ea\u793e\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u3092\u4fc3\u3059\u305f\u3081\u306b\u7528\u3044\u3089\u308c\u308b\u30e1\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u306e\u6bd4\u8f03\u691c\u8a0e\u304c\u3057\u3084\u3059\u304f\u306a\u3063\u305f\u6628\u4eca\u3001\u898b\u7a4d\u3082\u308a\u63d0\u6848\u304b\u3089\u8cfc\u5165\u6c7a\u5b9a\u307e\u3067\u306e\u671f\u9593\u304c\u9577\u304f\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u63d0\u6848\u5f8c\u306e\u53cd\u5fdc\u304c\u306a\u3044\u9867\u5ba2\u306b\u9001\u308b\u3053\u3068\u306b\u3088\u3063\u3066\u3001\u691c\u8a0e\u5ea6\u5408\u3044\u304c\u4e0a\u304c\u308b\u53ef\u80fd\u6027\u304c\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"i-2\"><b>\u8cfc\u5165\u5f8c\u306e\u30d5\u30a9\u30ed\u30fc\u30e1\u30fc\u30eb<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u30b5\u30fc\u30d3\u30b9\u306e\u8cfc\u5165\u304c\u6c7a\u5b9a\u3057\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u6709\u76ca\u306a\u60c5\u5831\u3092\u63d0\u4f9b\u3059\u308b\u30e1\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u8cfc\u5165\u3057\u305f\u5546\u54c1\u306b\u3064\u3044\u3066\u554f\u984c\u306e\u6709\u7121\u3084\u611f\u60f3\u3092\u4f3a\u3046\u30e1\u30fc\u30eb\u3084\u304a\u5f79\u7acb\u3061\u60c5\u5831\u3092\u914d\u4fe1\u3059\u308b\u3053\u3068\u3067\u3001\u597d\u610f\u7684\u306b\u3068\u3089\u3048\u308b\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"i-3\"><b>\u30b9\u30c6\u30c3\u30d7\u30e1\u30fc\u30eb<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u8cfc\u8cb7\u30b7\u30ca\u30ea\u30aa\u306b\u57fa\u3065\u3044\u3066\u914d\u4fe1\u3059\u308b\u30e1\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u304a\u554f\u3044\u5408\u308f\u305b\u3084\u30e1\u30eb\u30de\u30ac\u306e\u767b\u9332\u3068\u3044\u3063\u305f\u7279\u5b9a\u306e\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u53d6\u3063\u305f\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u3001\u3042\u3089\u304b\u3058\u3081\u4f5c\u6210\u3057\u305f\u5185\u5bb9\u3067\u914d\u4fe1\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u80b2\u6210\uff08\u30ea\u30fc\u30c9\u30ca\u30fc\u30c1\u30e3\u30ea\u30f3\u30b0\uff09\u306b\u304a\u3044\u3066\u52b9\u679c\u306e\u3042\u308b\u624b\u6cd5\u3067\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"i-4\"><b>\u30ec\u30b3\u30e1\u30f3\u30c9\u30e1\u30fc\u30eb<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u81ea\u793e\u30b5\u30a4\u30c8\u306a\u3069\u306b\u6765\u8a2a\u3057\u305f\u9867\u5ba2\u306e\u95b2\u89a7\u5c65\u6b74\u3084\u904e\u53bb\u306e\u8cfc\u8cb7\u5c65\u6b74\u3092\u3082\u3068\u306b\u914d\u4fe1\u3059\u308b\u30e1\u30fc\u30eb\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u884c\u52d5\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u9867\u5ba2\u500b\u4eba\u306e\u8da3\u5411\u306b\u5408\u308f\u305b\u305f\u6587\u9762\u3067\u30e1\u30fc\u30eb\u914d\u4fe1\u3092\u884c\u3046\u305f\u3081\u3001\u58f2\u308a\u4e0a\u3052\u30a2\u30c3\u30d7\u306b\u76f4\u7d50\u3057\u3084\u3059\u3044\u3068\u3044\u3048\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"CRM-5\"><b>\u4f01\u696d\u304cCRM\u65bd\u7b56\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u3059\u3079\u304d\u3053\u3068<\/b><\/span><\/h2>\n<p><img class=\"alignnone size-full wp-image-320\" src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1.png\" alt=\"CRM\u65bd\u7b56\u306e\u65b9\u6cd5\u3092\u89e3\u8aac\u3002\u3069\u3093\u306a\u9867\u5ba2\u306b\u30e1\u30ea\u30c3\u30c8\u304c\uff1f\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1.png 2560w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-300x169.png 300w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-1024x576.png 1024w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-768x432.png 768w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-1536x864.png 1536w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/1-1-2048x1152.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"graybox\">\n<p><span style=\"font-weight: 400;\">\uff5e\u3053\u306e\u898b\u51fa\u3057\u306e\u307e\u3068\u3081\uff5e<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u4f01\u696d\u304cCRM\u65bd\u7b56\u3092\u5c0e\u5165\u30fb\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306b\u306f\u4e0b\u8a18\u306e\u30dd\u30a4\u30f3\u30c8\u3078\u306e\u6ce8\u610f\u304c\u5fc5\u8981\u3002<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">CRM\u30b7\u30b9\u30c6\u30e0\u3092\u7528\u3044\u305f\u9867\u5ba2\u5206\u6790<\/span><\/li>\n<li><span style=\"font-weight: 400;\">CRM\u65bd\u7b56\u306e\u76ee\u7684\u3068\u4e2d\u9593\u6307\u6a19\u3067\u3042\u308bKPI\u306e\u8a2d\u5b9a<\/span><\/li>\n<li><span style=\"font-weight: 400;\">\u4e01\u5be7\u306a\u8aac\u660e\u306b\u3088\u308b\u793e\u5185\u4f53\u5236\u306e\u69cb\u7bc9<\/span><\/li>\n<\/ul>\n<\/div>\n<p><span style=\"font-weight: 400;\">\u30e1\u30fc\u30eb\u914d\u4fe1\u3092\u306f\u3058\u3081\u3068\u3057\u305fCRM\u65bd\u7b56\u3092\u884c\u3046\u3046\u3048\u3067\u3001\u4f01\u696d\u3084\u62c5\u5f53\u8005\u306f\u4f55\u306b\u6ce8\u610f\u3059\u308b\u3079\u304d\u3067\u3057\u3087\u3046\u304b\u3002\u4ee5\u4e0b\u3067\u3001CRM\u65bd\u7b56\u306e\u30dd\u30a4\u30f3\u30c8\u3084\u6ce8\u610f\u70b9\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<h3><span id=\"i-5\"><b>\u9867\u5ba2\u5206\u6790<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u307e\u305aCRM\u30b7\u30b9\u30c6\u30e0\u3092\u7528\u3044\u3066\u9867\u5ba2\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u30fb\u7ba1\u7406\u3059\u308b\u3053\u3068\u304b\u3089\u59cb\u3081\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c7\u30fc\u30bf\u304c\u96c6\u307e\u3063\u305f\u3089\u3001\u884c\u52d5\u5c65\u6b74\u3084\u5c5e\u6027\u60c5\u5831\u306b\u3088\u3063\u3066\u9867\u5ba2\u3092\u30b0\u30eb\u30fc\u30d7\u306b\u5206\u3051\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30b0\u30eb\u30fc\u30d7\u3054\u3068\u306b\u6700\u9069\u306a\u30e1\u30fc\u30eb\u5185\u5bb9\u3084\u30b7\u30ca\u30ea\u30aa\u691c\u8a0e\u3057\u3001\u5b9a\u671f\u7684\u306b\u65bd\u7b56\u306b\u53cd\u6620\u3059\u308b\u3053\u3068\u3067\u52b9\u679c\u304c\u4e0a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"KPI\"><b>\u76ee\u7684\u3068KPI\u306e\u8a2d\u5b9a<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\u306e\u5411\u4e0a\u306a\u3069\u3001CRM\u65bd\u7b56\u3092\u884c\u3046\u76ee\u7684\u3092\u660e\u78ba\u306b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u307e\u305f\u3001\u8a2d\u5b9a\u3057\u305f\u76ee\u7684\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306e\u4e2d\u9593\u6307\u6a19\u3067\u3042\u308bKPI\u306e\u8a2d\u5b9a\u3082\u884c\u3044\u307e\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u76ee\u6a19\u9054\u6210\u306e\u305f\u3081\u300c\u3044\u3064\u307e\u3067\u306b\u8ab0\u304c\u4f55\u3092\u3059\u308b\u306e\u304b\u300d\u3092\u5177\u4f53\u5316\u3067\u304d\u308b\u305f\u3081\u3001\u7d44\u7e54\u306e\u30e2\u30c1\u30d9\u30fc\u30b7\u30e7\u30f3\u7dad\u6301\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><span id=\"i-6\"><b>\u793e\u5185\u4f53\u5236\u306e\u69cb\u7bc9<\/b><\/span><\/h3>\n<p><span style=\"font-weight: 400;\">\u65bd\u7b56\u3092\u884c\u3046\u305f\u3081\u306eCRM\u30b7\u30b9\u30c6\u30e0\u5c0e\u5165\u306f\u3082\u3061\u308d\u3093\u3001\u5c0e\u5165\u3057\u305f\u30c4\u30fc\u30eb\u3092\u793e\u5185\u306b\u5b9a\u7740\u3055\u305b\u308b\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u30c4\u30fc\u30eb\u3084\u9867\u5ba2\u7ba1\u7406\u306e\u30d7\u30ed\u30bb\u30b9\u306e\u5b9a\u7740\u3092\u56f3\u308b\u969b\u306f\u3001\u95a2\u9023\u3059\u308b\u90e8\u9580\u306e\u7406\u89e3\u3092\u5f97\u305f\u3046\u3048\u3067\u793e\u5185\u4f53\u5236\u306e\u69cb\u7bc9\u3092\u9032\u3081\u308b\u3068\u30b9\u30e0\u30fc\u30ba\u306b\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"CRM-6\"><b>CRM\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046<\/b><\/span><\/h2>\n<p><img class=\"alignnone size-full wp-image-328\" src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/5-1.png\" alt=\"CRM\u30b7\u30b9\u30c6\u30e0\u306e\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/5-1.png 2560w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/5-1-300x169.png 300w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/5-1-1024x576.png 1024w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/5-1-768x432.png 768w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/5-1-1536x864.png 1536w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/5-1-2048x1152.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<div class=\"graybox\">\n<p><span style=\"font-weight: 400;\">\uff5e\u3053\u306e\u898b\u51fa\u3057\u306e\u307e\u3068\u3081\uff5e<\/span><\/p>\n<p><span style=\"font-weight: 400;\">CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u306b\u3088\u3063\u3066\u3001\u30e1\u30fc\u30eb\u914d\u4fe1\u3084\u60c5\u5831\u5171\u6709\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u9867\u5ba2\u7ba1\u7406\u306e\u5de5\u6570\u304c\u6e1b\u308b\u3068\u3044\u3063\u305f\u30e1\u30ea\u30c3\u30c8\u304c\u5f97\u3089\u308c\u308b\u3002<\/span><\/p>\n<\/div>\n<p><span style=\"font-weight: 400;\">CRM\u65bd\u7b56\u306b\u3088\u3063\u3066\u9867\u5ba2\u3068\u306e\u9577\u671f\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u3092\u56f3\u308b\u306b\u306f\u3001\u3059\u308b\u3079\u304d\u3053\u3068\u304c\u305f\u304f\u3055\u3093\u3042\u308a\u307e\u3059\u3002\u9867\u5ba2\u304c\u5897\u3048\u308c\u3070\u5897\u3048\u308b\u307b\u3069\u3001\u7ba1\u7406\u3059\u3079\u304d\u30c7\u30fc\u30bf\u3084\u78ba\u8a8d\u4e8b\u9805\u3082\u5897\u3048\u308b\u305f\u3081\u3001\u6642\u9593\u3082\u4eba\u624b\u3082\u5fc5\u8981\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u305d\u3053\u3067\u4f01\u696d\u306b\u304a\u3059\u3059\u3081\u306a\u306e\u304c\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u5c0e\u5165\u306b\u3088\u3063\u3066\u30e1\u30fc\u30eb\u914d\u4fe1\u3084\u60c5\u5831\u5171\u6709\u3092\u306f\u3058\u3081\u3068\u3057\u305f\u9867\u5ba2\u7ba1\u7406\u306e\u5de5\u6570\u304c\u6e1b\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u5206\u6790\u306b\u3088\u308a\u55b6\u696d\u6226\u7565\u3078\u306e\u53cd\u6620\u3068\u3044\u3063\u305f\u6539\u5584\u306b\u3082\u52b9\u679c\u304c\u3042\u308a\u307e\u3059\u3002\u4ee5\u4e0b\u3067CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5177\u4f53\u7684\u306a\u6a5f\u80fd\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u25a0\u4e00\u822c\u7684\u306aCRM\u30b7\u30b9\u30c6\u30e0\u3067\u4f7f\u3048\u308b\u6a5f\u80fd<\/span><\/p>\n<ol>\n<li><span style=\"font-weight: 400;\"> \u9867\u5ba2\u7ba1\u7406<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u57fa\u672c\u60c5\u5831\u3084\u5c5e\u6027\u3001\u884c\u52d5\u5c65\u6b74\u3068\u3044\u3063\u305f\u30c7\u30fc\u30bf\u3092\u7ba1\u7406\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ol start=\"2\">\n<li><span style=\"font-weight: 400;\"> \u9867\u5ba2\u5206\u6790<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u306e\u30b0\u30eb\u30fc\u30d7\u5206\u3051\u3084PDCA\u30b5\u30a4\u30af\u30eb\u306b\u3088\u308b\u65bd\u7b56\u306e\u6539\u5584\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ol start=\"3\">\n<li><span style=\"font-weight: 400;\"> \u554f\u3044\u5408\u308f\u305b\u7ba1\u7406<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30d5\u30a9\u30fc\u30e0\u306e\u4f5c\u6210\u6a5f\u80fd\u3084\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306e\u628a\u63e1\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ol start=\"4\">\n<li><span style=\"font-weight: 400;\"> \u30e1\u30fc\u30eb\u914d\u4fe1<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30ea\u30b9\u30c8\u306b\u5bfe\u3057\u3066\u3001\u30b9\u30c6\u30c3\u30d7\u30e1\u30fc\u30eb\u3084\u30ec\u30b3\u30e1\u30f3\u30c9\u30e1\u30fc\u30eb\u3092\u914d\u4fe1\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<ol start=\"5\">\n<li><span style=\"font-weight: 400;\"> \u30bb\u30df\u30ca\u30fc\u3001\u30a4\u30d9\u30f3\u30c8\u96c6\u5ba2<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">\u30bb\u30df\u30ca\u30fc\u3084\u30a4\u30d9\u30f3\u30c8\u60c5\u5831\u306e\u914d\u4fe1\u306b\u3088\u308b\u96c6\u5ba2\u304c\u3067\u304d\u307e\u3059\u3002<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"CRM-7\"><b>CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u65bd\u7b56\u3092<\/b><\/span><\/h2>\n<p><img class=\"alignnone size-full wp-image-326\" src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/3-2.png\" alt=\"CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u3067\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u65bd\u7b56\u3092\" width=\"2560\" height=\"1440\" srcset=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/3-2.png 2560w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/3-2-300x169.png 300w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/3-2-1024x576.png 1024w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/3-2-768x432.png 768w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/3-2-1536x864.png 1536w, https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2021\/12\/3-2-2048x1152.png 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u4eca\u56de\u306f\u751f\u6daf\u9867\u5ba2\u4fa1\u5024\u304c\u6ce8\u76ee\u3055\u308c\u308b\u80cc\u666f\u304b\u3089\u3001\u5177\u4f53\u7684\u306aCRM\u65bd\u7b56\u306e\u65b9\u6cd5\u307e\u3067\u7d39\u4ecb\u3057\u307e\u3057\u305f\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u9867\u5ba2\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304f\u30b9\u30c6\u30c3\u30d7\u30e1\u30fc\u30eb\u3084\u30ec\u30b3\u30e1\u30f3\u30c9\u30e1\u30fc\u30eb\u3092\u914d\u4fe1\u3059\u308b\u306b\u306f\u3001CRM\u30b7\u30b9\u30c6\u30e0\u306e\u5c0e\u5165\u304c\u5fc5\u8981\u3067\u3059\u3002<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u793e\u5185\u306e\u95a2\u9023\u90e8\u9580\u306b\u76ee\u7684\u3068\u5fc5\u8981\u6027\u3092\u8aac\u660e\u3057\u3001\u4e01\u5be7\u306b\u5c0e\u5165\u3092\u9032\u3081\u308b\u3053\u3068\u3067\u5b9a\u7740\u3082\u56f3\u308a\u3084\u3059\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/span><\/p>\n<div class=\"st-mybox st-mybox-class\" style=\"background:#f3f3f3;border-color:#f3f3f3;border-width:0px;border-radius:5px;margin: 25px 0 25px 0;\"><div class=\"st-in-mybox\">\n<p class=\"h3modoki\" style=\"text-align: center;\">\u30aa\u30d5\u30e9\u30a4\u30f3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u55b6\u696d\u65bd\u7b56\u306b\u8ab2\u984c\u3092\u611f\u3058\u3066\u3044\u308b\u4f01\u696d\u69d8\u3092\u5bfe\u8c61\u306b\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u30d8\u30eb\u30b9\u30c1\u30a7\u30c3\u30af\u3092\u5b9f\u65bd\u4e2d\uff01<\/p>\n<div class=\"st-kaiwa-box kaiwaicon2 clearfix\"><div class=\"st-kaiwa-face\"><img src=\"https:\/\/goofy-inc.com\/blog\/wp-content\/uploads\/2022\/02\/tamaki09.jpg\" width=\"60px\"><div class=\"st-kaiwa-face-name\">\u53d6\u7de0\u5f79<\/div><\/div><div class=\"st-kaiwa-area\"><div class=\"st-kaiwa-hukidashi\">\u305d\u306e\u624b\u6cd5\u3001\u672c\u5f53\u306b\u6b63\u89e3\u3067\u3059\u304b\uff1f<\/div><\/div><\/div>\n<p><span class=\"ymarker-s\">\u73fe\u4ee3\u306f\u6614\u3068\u6bd4\u3079\u3066\u30aa\u30d5\u30e9\u30a4\u30f3\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u6570\u304c\u683c\u6bb5\u306b\u5897\u52a0\u3057\u307e\u3057\u305f\u3002<\/span><br \/>\n\u305d\u3093\u306a\u4e2d\u3067\u5168\u3066\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u3092\u9069\u5207\u306b\u4f7f\u3044\u3053\u306a\u3059\u4e8b\u304c\u3067\u304d\u3066\u3044\u308b\u4f01\u696d\u306f\u304a\u4e16\u8f9e\u306b\u3082\u591a\u3044\u3068\u306f\u8a00\u3048\u307e\u305b\u3093\u3002<\/p>\n<p>\u305d\u3053\u3067\u5f0a\u793e\u306f<strong>\u300c8\u6bb5\u968e\u306e\u30d8\u30eb\u30b9\u30c1\u30a7\u30c3\u30af<\/strong>\u300d\u3092\u901a\u3058\u305f\u652f\u63f4\u3092\u3055\u305b\u3066\u9802\u3044\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n<p>\u30b5\u30fc\u30d3\u30b9\u5546\u6750\u3068\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u306e\u30de\u30c3\u30c1\u5ea6\u304b\u3089\u3001\u77ed\u671f\u7684\u306b\u52b9\u679c\u3092\u500d\u5897\u3055\u305b\u308b\u624b\u6cd5\u307e\u3067<strong>\u300c\u73fe\u72b6\u30fb\u8ab2\u984c\u30fb\u89e3\u6c7a\u7b56\u300d<\/strong>\u3092\u3054\u63d0\u793a\u3055\u305b\u3066\u9802\u3044\u3066\u304a\u308a\u307e\u3059\u306e\u3067\u3001\u304a\u6c17\u8efd\u306b\u3054\u76f8\u8ac7\u304f\u3060\u3055\u3044\u3002<\/p>\n<p><p class=\" st-mybtn st-reflection st-btn-default\" style=\"background:#e53935; background: linear-gradient(to bottom, #f44336, #e53935);border-color:#e57373;border-width:1px;border-radius:5px;font-weight:bold;color:#fff;box-shadow:0 3px 0 #c62828;\"><a style=\"font-weight:bold;color:#fff;\" href=\"https:\/\/goofy-inc.com\/form\/marketing_check\/?utm_source=goofy-blog&#038;utm_medium=referral&#038;utm_campaign=\/blog\/crm-point\/&#038;utm_content=buttom\" rel=\"noopener\" target=\"_blank\">\u8a73\u3057\u304f\u306f\u3053\u3061\u3089<i class=\"st-fa fa-after st-svg-angle-right st-css-no\" aria-hidden=\"true\"><\/i><\/a><\/p><\/div><\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u8fd1\u5e74\u3001\u591a\u304f\u306e\u4f01\u696d\u306e\u9593\u3067\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\uff08CRM\uff09\u306e\u8003\u3048\u65b9\u304c\u5c0e\u5165\u3055\u308c\u3066\u3044\u307e\u3059\u3002 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